Job Description
Join our award-winning team at Mountain View Hospitality Group as an Evening Receptionist and become the cornerstone of our guest experience. This premium evening shift role offers a competitive salary, comprehensive benefits, and the opportunity to shine in a dynamic hospitality environment. We're seeking a polished professional to manage our front desk operations during peak evening hours, ensuring seamless check-ins, exceptional service, and flawless communication. If you thrive in fast-paced settings and have a passion for creating memorable moments, this is your chance to elevate your career in Colorado Springs' premier hospitality destination.
Responsibilities
- Manage guest check-ins/check-outs with precision and warmth using Opera PMS system
- Handle high-volume phone calls, inquiries, and reservations with exceptional etiquette
- Process payments, manage cash floats, and reconcile nightly financial transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through meticulous attention to detail in all guest interactions
- Monitor security protocols and manage access control for guest safety
- Prepare daily reports and maintain accurate guest records
Qualifications
- Minimum 1 year front desk or hospitality experience required
- Proficiency with PMS systems (Opera preferred) and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask efficiently during high-pressure situations
- Strong organizational skills with attention to detail
- Flexible schedule availability including nights, weekends, and holidays
- Valid Colorado driver's license (if required for errands)
- Basic first aid/CPR certification preferred