Job Description
Join our award-winning luxury hotel team as a Evening Receptionist and become the welcoming face of Portland's vibrant hospitality scene. This full-time evening role offers a competitive hourly rate plus comprehensive benefits package including health insurance, 401(k) matching, and complimentary hotel stays nationwide. We're seeking a polished professional to manage our high-traffic lobby during peak evening hours, ensuring exceptional guest experiences while maintaining seamless operations. The ideal candidate will thrive in a fast-paced environment and contribute to our reputation as Portland's premier destination for business and leisure travelers.
Responsibilities
- Manage check-in/check-out processes for evening guests with efficiency and warmth
- Handle reservation modifications and inquiries using Opera property management system
- Coordinate VIP guest arrivals and special requests with precision
- Process payments, manage cash drawer, and reconcile nightly transactions
- Act as primary point of contact for emergency procedures and guest concerns
- Collaborate with night audit team to ensure accurate guest account information
- Maintain immaculate lobby presentation and ensure all amenities are stocked
- Execute upselling strategies to maximize room revenue and ancillary services
Qualifications
- Minimum 2 years hospitality or front desk experience required
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations while maintaining composure
- Valid Oregon Food Handler's Card and TIPS certification (or willingness to obtain)
- Strong attention to detail with accurate cash handling abilities
- Flexible schedule including weekends, holidays, and late nights
- Professional appearance and polished customer service demeanor