Job Description
Join our award-winning Lexington team as an Evening Receptionist! We provide all necessary equipment including modern workstations, headsets, and digital tools to ensure your success. This evening role (4 PM - 12 AM) offers a competitive hourly rate and a supportive environment where you'll be the first point of contact for our guests. Enjoy complimentary parking, meal discounts, and opportunities for advancement in our growing hospitality group.
Responsibilities
- Manage guest check-ins/check-outs using provided property management system
- Answer multi-line phone calls and route inquiries to appropriate departments
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for guest requests
- Resolve guest concerns with professionalism and empathy
- Monitor security systems and access control equipment
- Prepare end-of-night reports and secure all guest data
Qualifications
- Previous receptionist or front desk experience preferred
- Exceptional communication and conflict resolution skills
- Ability to work independently during evening hours
- Proficient with provided digital tools (training included)
- High school diploma or equivalent required
- Flexible availability including weekends and holidays
- Valid driver's license and reliable transportation
- Basic knowledge of hospitality operations