Job Description
Join our award-winning team at Grand City Hotel as an Evening Receptionist and become the welcoming face of our luxury downtown Louisville property. This pivotal role combines exceptional guest service with operational excellence in a fast-paced, high-end environment. Enjoy competitive compensation, flexible scheduling, and opportunities for professional growth in Louisville's premier hospitality destination.
Responsibilities
- Deliver outstanding guest experiences through check-in/check-out procedures and personalized assistance
- Manage multi-line phone systems and coordinate reservations with precision
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and security teams for seamless operations
- Address guest inquiries and resolve concerns with professionalism
- Uphold brand standards through meticulous attention to detail
Qualifications
- Minimum 1 year hospitality or customer service experience required
- Proficiency with PMS systems (Opera, etc.) and Microsoft Office Suite
- Exceptional communication and interpersonal skills
- Ability to work independently and manage multiple priorities
- Flexible evening/weekend availability (3:00 PM - 11:00 PM)
- Strong problem-solving abilities under pressure
- Professional appearance and positive demeanor