Job Description
Join our award-winning team as an Evening Receptionist at the prestigious Greensboro Grand Hotel. We're seeking a polished professional to deliver exceptional guest experiences during our peak evening hours. This high-impact role offers competitive compensation, comprehensive benefits, and career growth opportunities within a luxury hospitality environment.
Responsibilities
- Manage front desk operations during evening shifts (4 PM - 12 AM)
- Handle guest check-ins/checkouts with efficiency and warmth
- Coordinate VIP reservations and special requests
- Operate PMS system and process payments
- Address guest inquiries and resolve issues promptly
- Collaborate with security and housekeeping teams
- Maintain meticulous records of guest interactions
Qualifications
- 2+ years luxury hospitality front desk experience
- Exceptional communication and conflict resolution skills
- Proficiency with Opera PMS or similar systems
- Ability to multitask in high-pressure situations
- Professional appearance and polished demeanor
- Valid NC driver's license preferred
- Flexible availability including weekends/holidays