Job Description
Join our award-winning team as an Evening Receptionist at Metropolitan Hospitality Group! We're urgently seeking a polished professional to manage our prestigious downtown Jacksonville property during evening hours. This is your opportunity to shine in a dynamic hospitality environment while enjoying competitive pay and flexible scheduling.
As the first point of contact for our high-profile guests, you'll embody our commitment to excellence. Enjoy free parking, comprehensive training, and a supportive team atmosphere. Perfect candidates will thrive in fast-paced settings and possess exceptional customer service instincts.
Responsibilities
- Warmly greet and register hotel guests with exceptional professionalism
- Manage multi-line phone system and direct inquiries efficiently
- Process guest check-ins/check-outs using property management software
- Coordinate with housekeeping and security teams for seamless operations
- Handle guest complaints with grace and escalate when necessary
- Maintain pristine lobby environment and amenities
- Process payments and manage cash drawer with precision
Qualifications
- Minimum 1 year receptionist or customer service experience
- Proficiency with Opera or similar hotel management systems
- Exceptional communication and conflict resolution skills
- Ability to work independently during evening shifts (4 PM - 12 AM)
- Professional appearance and polished demeanor
- Basic computer literacy and multitasking abilities
- Valid Florida driver's license (for occasional errands)