Job Description
Join our premier hospitality team as an Evening Receptionist in the heart of Orlando! We provide all necessary equipment including modern front desk systems, ergonomic workstations, and professional communication tools. Enjoy a supportive environment where your exceptional customer service skills shine during our busiest evening hours.
As the first point of contact for our esteemed guests, you'll create memorable experiences while ensuring seamless operations. This role offers competitive pay, flexible scheduling, and opportunity for growth within our renowned organization.
Responsibilities
- Provide exceptional guest service via phone, email, and in-person interactions
- Manage check-in/check-out processes using provided hotel management systems
- Coordinate with housekeeping and maintenance teams using provided communication devices
- Handle guest inquiries and resolve concerns promptly and professionally
- Maintain accurate records using provided digital documentation tools
- Process payments and manage reservations through provided software systems
Qualifications
- Minimum 1 year experience in hospitality or customer service role
- Excellent communication and interpersonal skills
- Proficient with provided front desk technology systems
- Ability to multitask in fast-paced evening environment
- Professional appearance and positive attitude
- Availability to work evenings, weekends, and holidays
- High school diploma or equivalent required