Job Description
Join our dynamic team at Premier Hospitality Group as an Evening Receptionist and become the welcoming face of our luxury hotel in downtown Raleigh. This role offers flexible evening hours (4 PM - 12 AM) and the opportunity to deliver exceptional guest experiences in a vibrant urban setting. We're seeking a polished professional with a passion for hospitality to manage front desk operations, ensure seamless check-ins/check-outs, and maintain our 5-star service standards. If you thrive in fast-paced environments and excel at creating memorable first impressions, apply today to start your rewarding career journey with us!
Responsibilities
- Manage front desk operations including check-ins, check-outs, and room assignments
- Handle guest inquiries via phone, email, and in-person with exceptional professionalism
- Process payments and manage billing transactions accurately
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain detailed guest records and reservation systems
- Uphold security protocols and manage access control
- Assist with event coordination and VIP guest services
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management software (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible schedule availability including weekends and holidays
- Basic knowledge of Raleigh attractions and local services