Job Description
Join our dynamic team as an Evening Receptionist at Miami Hospitality Group, where exceptional service meets vibrant city energy. This pivotal role is the first point of contact for our high-end clients, setting the tone for their experience during our evening operations. We're seeking a polished professional with a passion for hospitality to manage front desk duties, ensure seamless client interactions, and maintain a welcoming atmosphere during our busiest hours. Enjoy competitive pay, flexible scheduling, and the opportunity to work in one of Miami's most prestigious locations.
Responsibilities
- Manage front desk operations during evening hours (4 PM - 12 AM), including check-ins, check-outs, and client inquiries
- Handle high-volume phone communications with professionalism and efficiency
- Maintain pristine lobby and common areas to reflect our premium brand standards
- Coordinate with security and housekeeping teams for exceptional guest experiences
- Process payments and manage reservations using our proprietary software
- Address client concerns promptly and escalate complex issues to management
- Prepare daily activity reports and maintain accurate client records
Qualifications
- Minimum 2 years of front desk or hospitality reception experience
- Exceptional verbal communication and conflict resolution skills
- Proficiency in reservation systems (e.g., Opera, Amadeus) and Microsoft Office Suite
- Ability to multitask effectively in a fast-paced environment
- Professional appearance and polished demeanor
- Flexibility to work evenings, weekends, and holidays as needed
- High school diploma or equivalent; college degree preferred
- Bilingual (English/Spanish) certification a significant advantage