Job Description
Are you looking for a flexible evening schedule in New Orleans?
We are urgently hiring a Part-Time Technical Support Specialist to join our growing team. If you have a knack for solving technical problems and enjoy working in a dynamic environment, we want to hear from you. This role offers the perfect work-life balance for students or professionals seeking evening shifts.
Why Join Us?
- Flexible Schedule: Choose your shifts to fit your lifestyle.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Modern Environment: Work in a state-of-the-art facility in the heart of downtown New Orleans.
We are committed to excellence and are looking for candidates who are ready to make an immediate impact. Don't miss this opportunity to advance your career with a top-tier employer in Louisiana.
Responsibilities
- Provide timely and accurate technical support to customers via phone and email during evening hours.
- Troubleshoot hardware and software issues for internal employees and external clients.
- Document technical issues and resolutions in our ticketing system to maintain accurate records.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Conduct basic system maintenance and software updates as directed by the IT Manager.
- Assist in training new hires on standard operating procedures and technical tools.
Qualifications
- High School Diploma or GED required; Associate degree in IT or related field preferred.
- Proven experience in customer service or technical support is a plus.
- Strong knowledge of Microsoft Office Suite and basic operating systems (Windows/Mac).
- Excellent verbal and written communication skills.
- Ability to work independently during evening shifts with minimal supervision.
- Problem-solving mindset with a patient, professional demeanor.