Job Description
We are looking for a dedicated Evening Part-Time Support Specialist to join our dynamic team in London. If you thrive in a fast-paced environment and value flexibility, this is the perfect opportunity for you. At Horizon Solutions, we believe in empowering our employees with a supportive culture, comprehensive training, and the freedom to balance your personal life with a rewarding career.
In this role, you will be the face of our brand during our peak evening hours, ensuring our clients receive top-tier service and support. We are seeking a reliable individual who can bring enthusiasm and professionalism to our team.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve technical issues and provide accurate product information to ensure customer satisfaction.
- Collaborate with the daytime operations team to ensure seamless service continuity.
- Maintain detailed records of customer interactions and log support tickets accurately.
- Adhere to company policies and contribute to a positive team environment.
Qualifications
- Previous experience in customer service or technical support is preferred.
- Ability to work a flexible schedule, including evenings and weekends.
- Strong written and verbal communication skills with a professional tone.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Reliable internet connection and a dedicated workspace if working remotely.