Job Description
Are you seeking a flexible schedule that offers a perfect work-life balance? Horizon Support Group is currently hiring energetic, entry-level professionals for our evening support team in Chicago. We pride ourselves on a modern, collaborative environment where your contributions matter immediately.
Join our growing team and enjoy the benefits of evening shifts—no rush, focused support, and a great culture. This is an excellent opportunity for students, parents, or anyone looking to start a career in customer service and technical support.
Responsibilities
- Deliver exceptional customer service to clients during evening hours (4:00 PM - 8:00 PM).
- Assist users with troubleshooting basic technical issues and navigating software platforms.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the daytime operations team to ensure seamless service continuity.
- Identify common customer pain points and provide feedback to management.
- Maintain a professional demeanor and contribute to a positive team atmosphere.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to commit to evening shifts, including weekends and holidays.
- Proven ability to remain patient and calm under pressure.
- Reliable internet connection and workspace (remote/hybrid options available).