Job Description
Join our dynamic team as a Night Shift Customer Support Specialist at Southwest Solutions Group! We're seeking dedicated professionals to deliver exceptional service during evening hours while Albuquerque sleeps. This part-time role offers competitive pay, flexible scheduling, and opportunities for growth in a supportive environment. Perfect for students, night owls, or those seeking work-life balance. Enjoy a modern workspace with state-of-the-art technology and a team that values your contributions.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat during night shift hours
- Resolve technical issues and provide troubleshooting support for digital platforms
- Maintain detailed documentation of customer interactions and case resolutions
- Collaborate with day shift team to ensure seamless service continuity
- Adhere to security protocols for sensitive customer information
- Meet performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech or retail
- Strong problem-solving skills with attention to detail
- Ability to work independently with minimal supervision
- Proficiency with CRM software and ticketing systems
- Excellent written and verbal communication skills
- Reliable transportation for night shift hours
- Flexibility to work weekends and holidays as needed