Job Description
Join our dynamic team as a Part-Time Night Shift Customer Specialist at NightShift Solutions Inc. in Raleigh, NC. This role offers flexible hours and competitive pay while supporting our 24/7 operations. You'll be the first point of contact for our global clients, delivering exceptional service during overnight hours. Enjoy a collaborative environment with modern amenities and opportunities for career growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, chat, and email during night shift hours
- Resolve technical issues and provide product support using CRM systems
- Document interactions accurately in customer databases and maintain records
- Collaborate with day-shift teams for seamless service handover
- Identify process improvement opportunities and escalate complex issues
- Maintain service level targets and quality standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently during overnight hours
- Basic technical troubleshooting knowledge
- Flexibility to adapt to changing schedules