Job Description
Join our dynamic team as a Night Shift Customer Service Specialist in Charlotte! We're seeking energetic professionals to deliver exceptional support during evening hours. Enjoy competitive pay, flexible scheduling, and a collaborative work environment. Perfect for students, night owls, or those seeking supplemental income. Grow your career with industry-leading training while maintaining work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email during night shift hours
- Resolve technical issues and provide product support with patience and expertise
- Document interactions accurately in CRM system while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to continuous improvement of customer experience workflows
- Uphold company standards for service quality and response times
- Support inventory reconciliation and order processing tasks
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or technical support experience
- Exceptional problem-solving and communication abilities
- Proficient with CRM software and Microsoft Office suite
- Ability to work independently during night shift hours (10 PM - 6 AM)
- Strong attention to detail and multitasking capabilities
- Previous experience with ticketing systems like Zendesk or Salesforce
- Reliable transportation and consistent punctuality