Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist! We're seeking energetic individuals to provide exceptional support during our peak evening hours (4 PM - 9 PM). This flexible role offers competitive pay and a supportive environment while serving Fresno's diverse community.
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person channels
- Process transactions and maintain accurate service records
- Resolve customer concerns with empathy and professionalism
- Collaborate with day team for seamless service continuity
- Update customer databases with precise information
- Contribute to improving customer experience workflows
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal communication skills in English/Spanish
- Basic computer proficiency with MS Office suite
- Ability to work independently with minimal supervision
- Flexible availability for evening shifts including weekends
- Valid California driver's license (if field visits required)