Job Description
Join our dynamic team at CityConnect Services and become the face of our evening operations! We're seeking enthusiastic individuals to deliver exceptional customer experiences during our peak evening hours. This flexible part-time role offers the perfect work-life balance while providing competitive compensation and growth opportunities within a supportive environment.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer concerns and process transactions using our CRM system
- Collaborate with team members to ensure seamless service delivery during evening shifts
- Maintain accurate customer records and update information in real-time
- Contribute to continuous improvement initiatives for customer satisfaction
- Support sales objectives by identifying opportunities and promoting relevant services
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service or retail experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced evening environment
- Flexible schedule availability (evenings, weekends, holidays)
- Positive attitude with problem-solving aptitude