Job Description
Global Connect UK is looking for a reliable and detail-oriented individual to join our evening support team. This is a fantastic opportunity for those seeking evening part-time jobs in London with a competitive salary and flexible working conditions. You will play a crucial role in ensuring our clients receive exceptional support during the night shift hours.
Why Join Us?
- Competitive hourly rate and guaranteed hours.
- Flexible shift patterns to suit your lifestyle.
- Comprehensive training provided.
- Opportunity for career progression within a stable organisation.
Responsibilities
- Manage incoming customer inquiries via phone and email during evening and night hours.
- Resolve technical issues and troubleshoot client problems efficiently.
- Update customer accounts and maintain accurate records in the CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Adhere to strict security protocols and data protection guidelines.
- Provide clear and professional communication to all stakeholders.
- Monitor system performance and report any anomalies immediately.
Qualifications
- Fluent in English (written and verbal) with excellent communication skills.
- Previous experience in customer service or call center environments is highly desirable.
- Ability to work independently and manage time effectively during night shifts.
- Strong problem-solving skills and a proactive approach to customer issues.
- Reliable internet connection and a quiet home office environment.
- Flexibility to work rotating shifts, including weekends and holidays.