Job Description
Join Omaha's premier night team as an Evening Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional client experiences during evening hours while enjoying premium pay and flexible scheduling. Perfect for students, night owls, or those balancing daytime commitments. Our supportive environment offers comprehensive training and advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening shifts (6 PM - 2 AM)
- Resolve account issues, process orders, and troubleshoot technical concerns
- Document interactions in CRM system while maintaining HIPAA/GDPR compliance
- Collaborate with on-site security teams for facility access protocols
- Monitor service metrics and identify improvement opportunities
- Participate in monthly performance reviews and skills workshops
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Reliable transportation for late-night shifts in Omaha metro area
- Ability to remain alert and detail-focused during overnight hours
- Basic knowledge of Nebraska state business regulations
- Positive attitude with conflict resolution skills