Job Description
Are you a night owl looking for a rewarding career?
We are seeking a dedicated and detail-oriented Evening Part-Time Customer Service Specialist to join our team in Columbus, OH. At Apex Night Operations, we pride ourselves on providing exceptional support to our clients during off-hours, and we are looking for someone who thrives in a quiet, efficient environment.
In this role, you will be the first point of contact for our evening clientele, ensuring that every inquiry is handled with professionalism and empathy. This is an excellent opportunity for individuals seeking a stable part-time role with a competitive hourly wage and flexible scheduling.
Responsibilities
- Manage and respond to inbound customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer complaints and issues efficiently while maintaining a high level of customer satisfaction.
- Process orders, update customer accounts, and maintain accurate records in the CRM system.
- Collaborate with day-shift supervisors to ensure seamless service continuity and handover of critical tickets.
- Identify trends in customer feedback and suggest process improvements to the management team.
- Adhere to all company policies, including data privacy and security protocols.
Qualifications
- High school diploma or GED equivalent is required.
- Previous experience in customer service, call centers, or support roles is preferred but not mandatory.
- Must be available to work a consistent evening schedule (e.g., 5:00 PM to 1:00 AM).
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite and CRM software.
- Excellent verbal and written communication skills with a focus on clarity and tone.
- Ability to work independently with minimal supervision in a remote or hybrid setting.