Job Description
Are you seeking a rewarding part-time role that fits your lifestyle? Apex Support Services is looking for dedicated individuals to join our expanding team in Los Angeles, CA. We pride ourselves on offering a flexible schedule that empowers you to balance your professional and personal goals while enjoying a competitive compensation package.
As a key member of our evening operations, you will play a vital role in delivering top-tier technical support to our clients. We are looking for candidates who are self-motivated, tech-savvy, and eager to grow within a modern corporate environment.
Benefits of Joining Apex Support Services:
- Flexible Hours: Choose shifts that work best for you (e.g., 3:00 PM – 12:00 AM).
- Competitive Pay: Earn between $20.00 and $30.00 per hour based on experience.
- Professional Development: Access to training and clear pathways for career advancement.
- Supportive Culture: Join a collaborative team that values your input.
Responsibilities
- Provide exceptional technical assistance and customer service via phone, email, and live chat during evening shifts.
- Diagnose and troubleshoot hardware and software issues for a diverse range of clients with precision and empathy.
- Maintain accurate and up-to-date records of all customer interactions and technical resolutions in our CRM systems.
- Collaborate with the senior support team to resolve complex escalated issues efficiently.
- Stay current with the latest product updates and internal policies to ensure accurate guidance.
- Document detailed logs of all support activities and follow up on pending tickets to ensure closure.
Qualifications
- High School Diploma or GED required; Associate’s degree in Information Technology or related field is a strong plus.
- Previous experience in customer support, technical helpdesk, or call center environments preferred.
- Strong interpersonal skills with the ability to communicate complex technical concepts clearly.
- Proficiency in using Microsoft Office Suite and basic computer troubleshooting techniques.
- Ability to work independently and manage time effectively during night shifts.
- Problem-solving mindset with a genuine desire to help others succeed.