Job Description
Join CityHub Solutions as an Evening Part-Time Entry-Level Customer Service Specialist and kickstart your career in a dynamic, supportive environment! Perfect for students, career changers, or those seeking flexible hours, this role offers valuable experience in client interaction, problem-solving, and digital communication tools. Our London-based team thrives on collaboration and innovation, providing comprehensive training to ensure your success. Enjoy competitive pay, evening shifts (4 PM - 10 PM), and opportunities for advancement within our growing company. Apply today and become part of a company that values growth, diversity, and work-life balance!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve customer issues using established protocols and CRM systems
- Update and maintain accurate customer records in Salesforce
- Collaborate with team members to escalate complex cases effectively
- Contribute to process improvement initiatives for enhanced customer satisfaction
- Complete daily performance metrics and quality assurance checks
- Attend evening training sessions to develop product knowledge and soft skills
Qualifications
- High school diploma or equivalent; no prior experience required
- Excellent verbal and written communication skills in English
- Proficient with basic computer applications (MS Office, web browsers)
- Strong problem-solving abilities and attention to detail
- Availability for evening shifts (4 PM - 10 PM), including weekends
- Positive attitude and ability to thrive in a fast-paced setting
- Basic understanding of customer service principles
- Willingness to learn new technologies and processes