Job Description
Are you seeking a flexible evening part-time job in Wichita, KS? Apex Digital Solutions is currently hiring remote Customer Support Specialists to join our dedicated team. We offer a dynamic work environment, competitive pay, and the ability to work from the comfort of your home.
In this role, you will be the first point of contact for our clients, handling inquiries via chat and email during our evening and weekend shifts. If you have excellent communication skills and a desire to help others, we want to hear from you.
Responsibilities
- Manage Inbound Inquiries: Respond to customer questions and support tickets via email and live chat during evening and weekend hours.
- Troubleshooting: Assist customers with technical issues, account navigation, and product troubleshooting in a remote setting.
- Documentation: Accurately record interactions and resolutions in our CRM software to maintain detailed customer records.
- Problem Resolution: Identify customer needs and provide effective solutions to ensure high satisfaction rates.
- Team Collaboration: Communicate effectively with the on-shift team and supervisors to resolve complex issues.
- Adherence to Policy: Follow company guidelines and remote work protocols strictly.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous customer service or support experience is preferred but not mandatory for the right candidate.
- Technical Skills: Proficient in using computers, web browsers, and remote communication tools.
- Availability: Must be available to work evening shifts and/or weekend shifts.
- Internet: Reliable high-speed internet connection is essential for remote work.
- Communication: Strong verbal and written English communication skills.