Job Description
We are seeking dedicated professionals for our Evening Customer Support Team based in Philadelphia, PA. This is a fully remote position offering the ultimate flexibility for your lifestyle. If you are looking for immediate hire opportunities with a competitive wage, this is your chance to advance your career without sacrificing your evening availability.
Why Join Us?
We value our employees and offer a dynamic work environment where your contributions matter. Enjoy the freedom to work from home while supporting a growing enterprise.
Responsibilities
- Manage incoming customer inquiries via email and chat during evening hours.
- Process orders and update customer records with precision and attention to detail.
- Resolve complex issues while maintaining a high level of customer satisfaction.
- Collaborate with the day shift team to ensure seamless operations and workflow continuity.
- Perform data entry tasks with 100% accuracy.
- Document all interactions and feedback in the CRM system.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Proven typing speed of 40+ WPM.
- Reliable high-speed internet connection and private workspace.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Previous customer service experience is a plus but not mandatory.