Job Description
Are you seeking a rewarding evening part-time job in the vibrant Washington, DC area? Apex Support Solutions is currently hiring a Night Shift Customer Support Representative to join our elite team.
Enjoy a flexible schedule with steady pay and professional growth opportunities. We are looking for motivated individuals who excel in a quiet, focused environment and are passionate about delivering exceptional customer experiences during our evening peak hours.
Why Join Us?
- Competitive hourly wage ($20 - $26/hr).
- Flexible evening shifts to accommodate your lifestyle.
- Comprehensive benefits package for eligible part-time employees.
- Remote-capable role with a modern tech stack.
Responsibilities
- Provide exceptional technical and general support to customers via chat, email, and phone during evening hours.
- Resolve incoming inquiries efficiently while maintaining a professional and empathetic demeanor.
- Log and update customer interactions and issue resolutions accurately in the CRM database.
- Identify trends in customer issues and relay feedback to the product development team.
- Adhere to all company policies, data security protocols, and service level agreements (SLAs).
- Collaborate with the day-shift team to ensure seamless workflow continuity.
Qualifications
- High school diploma or GED required; Associate’s degree or technical certification preferred.
- Previous experience in customer service, technical support, or a related field is a plus.
- Must be available to work a rotating evening schedule (e.g., 4:00 PM – 12:00 AM).
- Strong written and verbal communication skills with a focus on clarity and tone.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to work independently and manage time effectively in a remote setting.