Job Description
Are you seeking a flexible evening role that fits around your lifestyle? Apex Digital Solutions is currently looking for a dedicated Evening Part-Time Customer Support Specialist to join our expanding team in London. We pride ourselves on delivering exceptional service to our clients, and we need someone with a calm demeanor and problem-solving skills to handle our evening inquiries.
In this role, you will be the first point of contact for our customers during the evening hours, ensuring their queries are resolved efficiently and professionally. You will work a set schedule, typically from 4:00 PM to 10:00 PM, Monday through Friday.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer issues and complaints with patience and professionalism.
- Update customer records accurately in our CRM system.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify and escalate complex issues to the appropriate department.
- Maintain a high level of product knowledge to provide accurate information.
Qualifications
- Previous experience in customer service or support roles.
- Strong communication and interpersonal skills.
- Ability to work independently in a remote or office setting during evening shifts.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Basic knowledge of CRM software is a plus.
- Reliable internet connection and a quiet workspace are essential.