Job Description
Are you looking for a flexible evening role that fits around your lifestyle? London Digital Solutions is seeking a dedicated Evening Part-Time Customer Support Specialist to join our expanding team. We pride ourselves on delivering top-tier service and are looking for individuals who are passionate about helping others and thrive in a modern, fast-paced environment.
In this role, you will be the first point of contact for our clients during our peak evening hours, ensuring a seamless and positive experience. You will work from our central London office or remotely, enjoying a supportive culture and competitive pay.
Responsibilities
- Handle incoming customer inquiries via email, phone, and live chat during evening shifts.
- Resolve product and service issues with empathy and efficiency, ensuring high customer satisfaction scores.
- Accurately document all customer interactions and feedback in our CRM system.
- Collaborate with the day-shift team to ensure a smooth handover of ongoing cases.
- Stay up-to-date with product knowledge and assist in troubleshooting technical queries.
- Maintain a professional and positive tone in all communications.
Qualifications
- Previous experience in customer service or a related field is preferred but not essential.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively during evening hours.
- Reliable high-speed internet connection (for remote work).
- Strong problem-solving skills and a customer-centric attitude.