Job Description
We are looking for a dedicated and empathetic Evening Part-Time Customer Support Specialist to join our dynamic team in London. This is an excellent opportunity for individuals seeking flexible evening work that fits around other commitments. You will be the first point of contact for our valued clients, ensuring they receive top-tier service during our peak evening hours.
Why Join Us?
- Competitive hourly rate of £9.00 - £11.00.
- Flexible evening shifts (e.g., 4:00 PM - 9:00 PM or 5:00 PM - 10:00 PM).
- Opportunity for career progression within a leading UK tech firm.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and live chat during evening shifts.
- Provide accurate, timely, and professional resolutions to customer issues and complaints.
- Log all customer interactions and technical details accurately into our CRM database.
- Collaborate with the day-shift team to ensure a seamless handover of complex cases.
- Stay updated on product knowledge and policy changes to assist customers effectively.
- Identify opportunities to upsell or cross-sell relevant products and services.
Qualifications
- Previous experience in customer service or technical support is highly desirable.
- Strong verbal and written communication skills with a professional tone.
- Ability to work independently and manage time efficiently during evening hours.
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Reliable internet connection and a quiet workspace are essential.
- Flexibility to work shifts including weekends and bank holidays as required.