Job Description
Are you looking for a rewarding evening part-time job in Columbus, OH? Columbus Tech Solutions is seeking motivated, entry-level candidates to join our dynamic support team. We offer flexible evening shifts, competitive pay, and a great environment for professional growth. If you are a reliable communicator with a passion for helping others, we want to meet you.
As an Evening Support Specialist, you will be the first point of contact for our valued clients. Your role is crucial in ensuring customer satisfaction and maintaining our high standards of service. This position is perfect for students or anyone seeking a second job with a schedule that fits around their day.
Responsibilities
- Handle Customer Inquiries: Assist customers via phone, email, and live chat with product questions and order support.
- Resolve Issues: Troubleshoot basic technical issues and provide clear solutions to ensure a seamless customer experience.
- Process Transactions: Accurately manage order processing, returns, and exchanges during evening peak hours.
- Documentation: Maintain detailed and accurate records of customer interactions and feedback.
- Team Collaboration: Communicate effectively with the day-shift team to ensure a smooth transition of information and tasks.
- Performance Monitoring: Meet and exceed key performance indicators (KPIs) regarding response time and customer satisfaction scores.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior customer service experience needed; we provide full training.
- Schedule: Must be available to work evenings, specifically between 4:00 PM and 10:00 PM, Monday through Friday.
- Skills: Strong written and verbal communication skills with a friendly, professional demeanor.
- Technical: Basic computer proficiency and typing speed of at least 40 WPM.
- Reliability: Must demonstrate punctuality and a strong work ethic.