Job Description
Join our dynamic team at NexConnect Solutions and enjoy the perfect work-life balance with our flexible evening part-time schedule! We're seeking passionate individuals to provide exceptional customer support during our peak evening hours. This role offers remote flexibility with occasional on-site collaboration in our modern Indianapolis office. You'll be part of a supportive environment where your contributions directly impact customer satisfaction and business growth. Enjoy competitive compensation, comprehensive training, and opportunities for advancement—all while maintaining your daytime commitments.
Responsibilities
- Deliver outstanding customer support via phone, chat, and email during evening hours (4 PM - 12 AM)
- Resolve technical issues, process orders, and address customer inquiries efficiently
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with daytime teams to ensure seamless service continuity
- Participate in ongoing training to enhance product knowledge and service skills
- Meet key performance metrics including response time and customer satisfaction scores
- Identify and escalate complex issues to senior specialists
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Exceptional communication skills with clear, professional phone etiquette
- Strong problem-solving abilities and tech-savviness
- Self-motivated with ability to work independently in remote setting
- Reliable high-speed internet and quiet workspace
- Availability to work 20-25 hours weekly across evenings and weekends
- Proficiency with CRM software and Microsoft Office Suite