Job Description
Are you looking for a flexible schedule that fits your lifestyle? Apex Digital Solutions is seeking a dedicated Evening Part-Time Customer Support Specialist to join our growing team in the heart of Washington, DC. We pride ourselves on delivering exceptional service to our clients, and we need a proactive individual to help us maintain our high standards during our evening operations.
In this role, you will act as the first point of contact for our valued clients, resolving technical inquiries and providing guidance on our software platform. We offer a dynamic work environment where your contributions matter, along with a competitive hourly rate and comprehensive benefits package.
Why Join Us?
- Flexible Hours: Enjoy a consistent evening schedule (4:00 PM - 10:00 PM or 5:00 PM - 11:00 PM) that allows you to pursue your daytime interests.
- Competitive Pay: Earn between $19.00 and $24.00 per hour based on experience.
- Professional Growth: Access to ongoing training and clear pathways for advancement within the company.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat during evening hours with professionalism and empathy.
- Troubleshoot technical issues related to our software suite and guide users through resolution steps.
- Maintain accurate and up-to-date records of all customer interactions and issues in our CRM system.
- Collaborate with the daytime support team to escalate complex issues and ensure seamless continuity of service.
- Identify trends in customer feedback and suggest process improvements to enhance the overall user experience.
- Adhere to company policies and quality assurance standards for every support ticket.
Qualifications
- High school diploma or GED required; Associate’s degree in a related field is a plus.
- Previous experience in customer service, technical support, or a help desk role is preferred.
- Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook) and basic computer troubleshooting skills.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Must be available to work a part-time evening shift, Monday through Friday.
- Self-motivated with the ability to work independently with minimal supervision.