Job Description
Are you seeking a flexible evening schedule without sacrificing your career growth? Horizon Support Solutions is currently looking for dedicated Part-Time Customer Support Specialists to join our dynamic team in El Paso, TX.
We are a forward-thinking company that values work-life balance and professional development. As an evening support specialist, you will be the voice of our brand, helping our clients resolve technical issues and navigate our services during our peak operational hours. If you are detail-oriented and thrive in a fast-paced environment, we want to hear from you.
Why Join Us?
- Flexible Hours: Perfect for students or those with a second shift.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on experience.
- Modern Tools: Work with state-of-the-art CRM software.
- Growth Opportunities: Potential for full-time conversion and advancement.
Responsibilities
- Answer inbound customer inquiries via phone, email, and live chat during evening shifts (4:00 PM - 12:00 AM).
- Resolve customer complaints, issues, and questions with patience and professionalism.
- Document all interactions accurately in the company CRM system.
- Collaborate with the morning support team to ensure seamless service continuity.
- Identify and escalate complex issues to senior management when necessary.
- Provide accurate information regarding products, services, and account status.
Qualifications
- High school diploma or GED equivalent required; Associate’s degree preferred.
- Previous customer service or call center experience is a plus but not required.
- Must be available to work evenings, specifically 4:00 PM to 12:00 AM.
- Reliable high-speed internet connection and a quiet workspace are essential.
- Strong written and verbal communication skills in English.
- Proficiency with computers and basic software applications.