Job Description
We are seeking a dedicated and detail-oriented professional to join our team in a pivotal evening shift role. At Charlotte Bridge Solutions, we pride ourselves on delivering exceptional service to our clients, and we need someone who thrives in a flexible, evening environment.
This position is ideal for individuals seeking evening part time jobs that offer the stability and benefits of a full-time role. You will be the bridge between our company and our valued customers, ensuring inquiries are resolved efficiently during our peak evening hours.
Why Join Us?
- Flexible scheduling that works around your lifestyle.
- Competitive hourly rates and benefits package.
- Opportunity for career growth within a dynamic support team.
If you are looking for full time jobs in charlotte nc style opportunities but in the heart of London, or simply a role that respects your work-life balance, we want to hear from you.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during evening shifts (4:00 PM - 10:00 PM).
- Resolve complex customer issues with patience and professionalism, escalating matters when necessary.
- Update customer records accurately in the CRM system to reflect current status and history.
- Collaborate with the day-shift team to ensure seamless handover of ongoing issues.
- Maintain a high level of product knowledge to provide accurate information and solutions.
- Adhere to all company policies and quality assurance standards.
Qualifications
- Previous experience in customer service, sales, or support is highly desirable.
- Excellent written and verbal communication skills in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to work independently and manage time effectively during evening hours.
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
- A reliable computer and high-speed internet connection are required.