Job Description
Are you seeking a rewarding evening part-time job in Jacksonville, FL? Jacksonville Tech Solutions is currently looking for a dedicated and detail-oriented Customer Support Specialist to join our night shift team. In this role, you will be the first point of contact for our valued clients, ensuring their technical needs are met with efficiency and professionalism.
We pride ourselves on offering a supportive work environment where you can balance your personal life with a flexible schedule. If you are looking for a part-time opportunity that offers growth and stability, we want to hear from you.
We pride ourselves on offering a supportive work environment where you can balance your personal life with a flexible schedule. If you are looking for a part-time opportunity that offers growth and stability, we want to hear from you.
Responsibilities
- Manage Customer Inquiries: Respond to client questions and technical issues via phone, email, and live chat during evening hours.
- Resolve Issues: Troubleshoot software and hardware problems to ensure high customer satisfaction rates.
- Process Transactions: Accurately handle account setups, billing inquiries, and service modifications.
- Document Interactions: Maintain detailed and accurate logs of all customer support activities in the CRM system.
- Collaborate with Teams: Work closely with the day-shift team and management to escalate complex issues and improve service processes.
- Ensure Compliance: Adhere to company policies, security protocols, and quality assurance standards.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree preferred.
- Experience: Previous customer service or technical support experience is a plus, but we are willing to train motivated candidates.
- Availability: Must be available to work evenings, specifically between 4:00 PM and 12:00 AM.
- Skills: Strong verbal and written communication skills with a focus on clarity and professionalism.
- Technical Proficiency: Comfortable using computer systems, CRM software, and navigating the web.
- Problem Solving: Ability to think critically and resolve issues independently or with minimal supervision.