Job Description
Are you seeking a flexible evening part-time job that offers the security of weekly pay and a supportive work environment? Apex Support Solutions is currently hiring Customer Service Representatives to join our dynamic team in the heart of London.
As an evening associate, you will play a crucial role in ensuring our valued clients receive exceptional support during their peak hours. We value reliability, a positive attitude, and the ability to work independently. If you are ready to take the next step in your career with a company that prioritizes your work-life balance, we want to hear from you.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email with professionalism and empathy.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates and retention.
- Process orders, returns, and exchanges accurately and in a timely manner using our CRM system.
- Maintain a clean and organized workspace, adhering to strict company standards.
- Collaborate with the daytime team to ensure seamless handovers of complex customer cases.
- Assist with general administrative tasks to support overall team efficiency.
Qualifications
- Previous customer service experience is preferred but not required; comprehensive training is provided.
- Strong communication skills and a friendly, professional telephone manner.
- Ability to work flexible shifts between 4:00 PM and 10:00 PM.
- Basic computer literacy and proficiency with standard office software.
- Reliable internet connection and a quiet workspace if working remotely.