Job Description
Are you seeking a rewarding career with flexible evening hours? Apex Tech Support is looking for enthusiastic and reliable individuals to join our dynamic team as an Evening Part-Time Customer Support Associate.
As a key member of our support team, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and care. This role offers a perfect work-life balance for students or those looking to transition into the corporate world.
Why Join Us?
- Flexible evening shifts (e.g., 5 PM - 10 PM).
- Competitive salary with growth opportunities.
- Comprehensive training provided.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat in a professional manner.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with the morning team to ensure seamless handovers.
- Maintain a clean and organized workspace while adhering to company policies.
- Upsell products and services where appropriate to meet team targets.
Qualifications
- High school diploma or equivalent qualification.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively during evening shifts.
- Previous customer service experience is a plus but not required.
- Strong problem-solving abilities and a positive attitude.