Job Description
Join our dynamic team at Louisville Community Services as an Evening Part-Time Customer Specialist! We're urgently hiring compassionate professionals to deliver exceptional support during evening hours (4 PM - 10 PM) with fully flexible scheduling. This role offers remote options and competitive benefits, perfect for students, parents, or anyone seeking work-life balance. Help us transform community interactions while advancing your career in a supportive environment.
Responsibilities
- Provide empathetic customer support via phone, chat, and email during evening shifts
- Resolve inquiries efficiently using CRM systems and knowledge bases
- Document interactions accurately in compliance with privacy regulations
- Collaborate with day-team to ensure seamless service continuity
- Identify process improvement opportunities and escalate complex issues
- Maintain 95% customer satisfaction score through personalized solutions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced evening environments
- Reliable internet access for remote work options
- Flexible availability including weekends and holidays