Job Description
Join FlexiCare Solutions as an Evening Part-Time Customer Specialist and transform your schedule into success! We're urgently hiring motivated individuals in Austin, TX for flexible evening shifts (5 PM - 11 PM) with no weekends required. Perfect for students, parents, or anyone seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters.
What We Offer:
- Hourly pay starting at $16 with performance-based raises
- 100% paid training and certification programs
- Flexible scheduling with shift-swapping options
- Health benefits for 30+ hours/week (pro-rated part-time)
- Free parking and transit reimbursement
Responsibilities
- Deliver exceptional customer support via phone, chat, and email during evening hours
- Resolve complex inquiries and complaints with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Adhere to compliance protocols and data security standards
- Identify upsell opportunities to enhance customer experience
- Participate in weekly performance improvement initiatives
Qualifications
- High school diploma or equivalent (college students encouraged)
- Minimum 6 months customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to Austin office location
- Proficiency with CRM software and Microsoft Office Suite
- Flexible availability Monday-Sunday evenings