Job Description
Join our dynamic team at CityServe Solutions as an Evening Part-Time Customer Service Specialist. We're urgently hiring motivated individuals to deliver exceptional customer experiences during our peak evening hours. This flexible role offers competitive pay and immediate start opportunities, perfect for students or professionals seeking supplemental income. Enjoy a supportive work environment with modern facilities and comprehensive training provided.
Responsibilities
- Handle customer inquiries via phone, email, and live chat during evening shifts (4 PM - 10 PM)
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with daytime teams to ensure seamless service continuity
- Meet/exceed performance metrics including response time and satisfaction scores
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- Previous customer service experience preferred but not essential
- Exceptional verbal communication skills in English
- Strong problem-solving abilities with a customer-first mindset
- Availability to work flexible evening schedules including weekends
- Proficient in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and resilience under pressure
- Eligibility to work in the UK