Job Description
Join our award-winning team as an Evening Part-Time Customer Service Specialist in Milwaukee! We're seeking dedicated individuals who thrive in flexible, evening-hour roles to deliver exceptional support to our community. Enjoy competitive pay, a supportive work environment, and the perfect work-life balance you deserve.
Why You'll Love Working With Us:
- Flexible evening shifts (typically 4 PM - 10 PM)
- Opportunities for advancement and skill development
- Comprehensive training provided
- Positive team culture focused on growth
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with day teams for seamless service continuity
- Meet performance metrics for response time and resolution
- Participate in ongoing training programs
- Uphold company values in all customer interactions
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and problem-solving skills
- Ability to work independently in evening hours
- Proficient with basic computer applications
- Flexible schedule availability (weekends included)
- Positive attitude and teamwork mindset
- Valid Milwaukee area transportation required