Job Description
Join our dynamic team at Denver Connect Solutions as an Evening Part-Time Customer Service Specialist. We're seeking energetic professionals to provide exceptional support during our peak evening hours. This immediate hire opportunity offers flexible scheduling, competitive compensation, and a pathway to grow with our innovative tech company. Perfect for students, career changers, or anyone seeking evening flexibility in Denver's vibrant economy.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (4 PM - 10 PM MST)
- Resolve technical issues and troubleshoot product problems using CRM systems
- Process orders, returns, and exchanges with precision and efficiency
- Document customer interactions and maintain accurate case records
- Collaborate with day team to ensure seamless customer experience
- Meet key performance metrics including response time and resolution rates
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service or technical support experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently in a fast-paced environment
- Available to work 20-25 hours weekly, including weekends
- Must pass background check and drug screening