Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist and become the voice of our brand! We're seeking enthusiastic individuals to deliver exceptional support during evening hours. This is a perfect opportunity for students, parents, or anyone seeking flexible scheduling with immediate availability. Enjoy competitive pay, comprehensive training, and a supportive work environment. No nights or weekends required!
Responsibilities
- Handle inbound customer inquiries via phone and chat with professionalism and empathy
- Resolve billing and account issues efficiently using CRM systems
- Process orders, returns, and exchanges accurately
- Document interactions in customer databases for continuity
- Collaborate with daytime teams to ensure seamless service
- Meet daily performance metrics for call quality and resolution
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent (college students welcome)
- Minimum 6 months customer service or retail experience
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable working independently in a fast-paced setting
- Reliable transportation to our Raleigh facility
- Immediate availability for evening shifts (4 PM - 10 PM)
- Basic proficiency with Microsoft Office and web applications