Job Description
We are seeking enthusiastic and reliable individuals to join our growing team as Evening Part-Time Customer Service Specialists. This is an entry-level opportunity perfect for students, parents, or anyone seeking a flexible schedule. You will play a crucial role in delivering exceptional support to our clients during the evening shift.
Why Join Us?
- Flexible Scheduling: Choose the hours that work best for your lifestyle.
- Competitive Pay: Earn $19 - $23 per hour.
- Professional Growth: Clear pathways for advancement within the company.
If you are based in New York or Virginia and looking for a rewarding part-time role, we want to hear from you!
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer issues and complaints with a focus on empathy and efficiency.
- Document all interactions accurately in our CRM systems.
- Collaborate with the day-shift team to ensure seamless workflow transitions.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent required; no prior experience necessary.
- Must be available to work evenings (e.g., 4:00 PM – 12:00 AM).
- Strong communication skills, both written and verbal.
- Basic computer proficiency and typing skills.
- Ability to work independently and maintain a professional demeanor.