Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Cleveland Community Services! We're seeking friendly, motivated individuals to deliver exceptional support to our clients during evening hours. This role offers flexible scheduling, weekly pay, and the opportunity to make a meaningful impact in your community. Perfect for students, parents, or anyone seeking a rewarding part-time position with growth opportunities. Enjoy a supportive work environment with comprehensive training and a team-oriented culture. Apply today and start earning weekly!
Responsibilities
- Handle inbound customer inquiries via phone and email during evening shifts (5 PM - 10 PM)
- Resolve customer concerns with empathy and efficiency while maintaining service standards
- Process transactions and update customer records accurately in our CRM system
- Collaborate with day-shift team members for seamless service continuity
- Contribute to a positive team environment through proactive communication
- Adhere to company protocols and maintain data confidentiality
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong verbal communication and problem-solving skills
- Proficient with basic computer applications and data entry
- Reliable transportation to our downtown Cleveland location
- Ability to work independently with minimal supervision
- Flexible availability including weekends and holidays