Job Description
Join our dynamic team at Florida Connect Services as an Evening Part-Time Customer Service Specialist! We're seeking friendly, energetic individuals to provide exceptional support to our clients during evening hours. Enjoy flexible scheduling, weekly pay, and a supportive work environment. Perfect for students, parents, or anyone seeking supplemental income with no weekends required.
Why Join Us?
- Weekly paycheck
- Comprehensive training
- Advancement opportunities
- Employee discounts
- Free parking
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening shifts
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with day team to ensure seamless customer experience
- Meet quality and productivity metrics consistently
- Identify and escalate complex issues to supervisors
- Maintain positive brand representation in all communications
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong verbal and written communication skills
- Basic computer proficiency with MS Office Suite
- Ability to multitask in fast-paced environment
- Reliable transportation to Orlando location
- Availability for 20-30 hours weekly (evenings 5-10 PM)
- Positive attitude and problem-solving mindset