Job Description
Join FlexConnect Solutions and transform your career with our evening part-time customer service roles in Jacksonville, FL! We're seeking empathetic professionals to deliver exceptional support during our peak evening hours while enjoying unmatched schedule flexibility. This position offers competitive pay, comprehensive training, and opportunities for advancement—all within a supportive, modern work environment.
As a cornerstone of our client experience team, you'll resolve inquiries efficiently, build lasting customer relationships, and contribute to our mission of service excellence. Perfect for students, caregivers, or professionals seeking work-life balance, our evening shifts (4 PM - 11 PM) accommodate diverse lifestyles while delivering meaningful impact.
Responsibilities
- Resolve customer inquiries via phone, chat, and email with empathy and efficiency
- Process orders, returns, and service requests while maintaining quality standards
- Document interactions accurately in CRM systems and flag escalation opportunities
- Collaborate with day teams to ensure seamless service continuity
- Meet key performance metrics (CSAT, resolution rate, handle time)
- Contribute to process improvement initiatives
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings, weekends, and holidays
- Reliable transportation to Jacksonville facility
- Basic computer literacy with 40+ WPM typing