Job Description
Join our dynamic team at Capital Connect Solutions as an Evening Part-Time Customer Service Specialist! We're seeking friendly, energetic individuals to provide exceptional support during our peak evening hours. This role offers flexible scheduling, competitive pay, and opportunities for growth in a fast-paced environment. Perfect for students or professionals seeking supplemental income!
Why You'll Love Working With Us:
- Competitive hourly wage plus performance incentives
- Comprehensive training program
- Modern, centrally located workplace near Metro stations
- Supportive team culture with advancement opportunities
- Free parking and commuter benefits
Responsibilities
- Deliver outstanding customer support via phone, email, and live chat during evening shifts (4 PM - 10 PM)
- Resolve client inquiries and technical issues efficiently using CRM systems
- Document interactions accurately in customer databases
- Collaborate with day teams to ensure seamless service continuity
- Identify and escalate complex issues to senior specialists
- Maintain detailed knowledge of company products and services
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in high-pressure situations
- Evening/weekend availability mandatory
- Basic understanding of IT troubleshooting concepts
- Positive attitude with commitment to client satisfaction