Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional guest experiences during our peak evening hours. This role offers flexible scheduling and opportunities for growth in a vibrant Philadelphia hospitality environment. Enjoy competitive pay, staff discounts, and a supportive team culture. Perfect for students or professionals seeking evening work with no weekends required!
Responsibilities
- Provide exceptional customer service via phone, email, and in-person inquiries
- Manage reservation systems and process bookings accurately
- Resolve customer complaints with professionalism and empathy
- Collaborate with team members to ensure seamless evening operations
- Maintain detailed records of interactions and transactions
- Assist with event setup and venue preparation during evening shifts
- Contribute to a positive, inclusive work environment
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Flexible schedule availability (evenings 4 PM - 11 PM)
- Basic proficiency with reservation software
- Positive attitude and professional appearance
- Must be authorized to work in the US