Job Description
Join our dynamic team at Sunrise Solutions Inc. as an Evening Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). This flexible role offers competitive pay, growth opportunities, and a supportive work environment. Perfect for students, parents, or anyone seeking work-life balance. Full-time opportunities available for high performers! Enjoy our modern downtown location and comprehensive training program.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Update customer records in CRM systems with precision
- Collaborate with day team to ensure seamless service continuity
- Maintain detailed documentation of interactions and resolutions
- Identify upsell opportunities for premium services
- Adhere to strict confidentiality and compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience required
- Exceptional verbal and written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to downtown Albuquerque location
- Evening/weekend availability essential