Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Bright Horizons UK! We're seeking enthusiastic individuals to deliver exceptional customer experiences during evening hours (4 PM - 9 PM). This flexible role is perfect for students, parents, or professionals seeking work-life balance while making a meaningful impact. Enjoy competitive pay, comprehensive training, and a supportive environment that values your growth.
What We Offer:
- Competitive hourly rate + performance incentives
- Flexible evening shifts (20-25 hours/week)
- Free onboarding and ongoing professional development
- Collaborative team culture with modern facilities
- Opportunities for advancement into full-time roles
Responsibilities
- Handle customer inquiries via phone, email, and live chat during evening hours
- Resolve product/service issues with empathy and efficiency
- Update customer records and maintain accurate documentation
- Collaborate with day-team to ensure seamless service continuity
- Meet/exceed performance metrics (response time, satisfaction scores)
- Identify and escalate complex issues to senior specialists
- Participate in weekly team training sessions
Qualifications
- Previous customer service experience preferred (1+ years)
- Excellent verbal/written communication skills in English
- Proficient with CRM software (Salesforce training provided)
- Strong problem-solving abilities and attention to detail
- Reliable transportation to our London office
- Ability to work independently during evening shifts
- Positive attitude and commitment to customer satisfaction
- Basic knowledge of Microsoft Office Suite